Security Installations Policy

At OzSpy Security Solutions, our priority is to provide reliable and professional security system installations while ensuring the safety of our clients and employees. We follow the guidelines set out by the Australian Communications and Media Authority (ACMA) and adhere to workplace health and safety (WHS) regulations. Additionally, we respect our clients' property and take necessary precautions during installations. Please review the following policy to understand our installation procedures:

1. Professionalism and Courtesy:
   (a) Our installation team will conduct themselves with professionalism and courtesy at all times.
   (b) They will respect the privacy and property of our clients, ensuring minimal disruption during the installation process.
   (c) Any interactions with clients or their representatives will be polite, helpful, and informative.

2. Cable Concealment:
   (a) Our installation team will make every effort to conceal cables wherever possible, ensuring a clean and visually appealing installation.
   (b) Concealing cables will be done in compliance with safety standards and without compromising the integrity of the system.

3. Camera & Recording Equipment Placement
   (a) Whilst we try and accommodate clients wishes at all times, ultimately it is the installer's final word on camera and recorder placement. 
   
   

4. Compliance with ACMA Regulations:
   (a) Our installation team will strictly adhere to the rules and regulations set out by the Australian Communications and Media Authority (ACMA) during the installation process.
   (b) Any licensing or certification requirements necessary for the installation will be met.

5. Workplace Health and Safety (WHS):
   (a) Our installation team will prioritise workplace health and safety throughout the installation process.
   (b) They will use appropriate personal protective equipment (PPE) and follow safety protocols to minimise risks and prevent accidents.

6. Access to Required Areas:
   (a) Our installation team will only access the areas necessary for the installation of the security system.
   (b) They will respect the client's privacy and refrain from entering any areas that are not relevant to the installation.

7. Communication with the Client:
   (a) If the installation team needs to leave the client's premises for lunch or to acquire supplies, they will inform the client in advance.
   (b) The team will also provide an estimated time of return, ensuring that the client is aware of any temporary absence.

8. Dealing with Dogs and other Pets:
   (a) Our installation team will be cautious and mindful of any dogs present on the client's property.
   (b) If dogs are present the dogs owner will need to isolate the dog if our worker feels unsafe.
   (c) They will prioritise the safety of both themselves and the dogs, taking necessary precautions to prevent any incidents or escapes.

By implementing this Security System Installation Policy, we aim to provide a seamless and satisfactory experience for our clients. Our commitment to professionalism, safety, and client satisfaction ensures that OzSpy Security Solutions delivers high-quality security system installations.