Privacy Policy

At OzSpy Security Solutions, we are committed to protecting the privacy and confidentiality of our customers' personal information. This Privacy Policy outlines our practices and procedures regarding the collection, use, storage, and disclosure of personal information in compliance with the Australian Privacy Principles (APPs).

1. Collection of Personal Information:

(a) Types of Personal Information Collected:

We may collect the following types of personal information:

• Name, contact details, and address
• Email address
• Phone number
• Financial information for billing purposes
• CCTV footage and images captured by our surveillance systems

(b) Method of Collection:

We collect personal information through the following means:

• When customers provide information during inquiries, consultations, or purchases
• When customers visit our website or interact with our online platforms
• When customers contact us via phone, email, or social media
• When customers participate in surveys or promotional activities

(c) Purpose of Collection:

We collect personal information for the following purposes:

• To process and fulfill customer orders
• To provide customer support and address inquiries
• To communicate updates, offers, and promotions
• To improve our products and services
• To ensure the security and integrity of our systems
• To comply with legal obligations and regulatory requirements

2. Use and Disclosure of Personal Information

(a) Use of Personal Information:

We use personal information for the purposes specified in section 1.3 above. We will not use personal information for any other purpose without obtaining prior consent, unless permitted or required by law.

(b) Disclosure of Personal Information:

We may disclose personal information to the following entities, only to the extent necessary for the purposes specified in section 1.3:

• Our employees, contractors, and service providers who assist in the delivery of our products and services
• Regulatory bodies or law enforcement agencies when required by law
• Third-party payment processors to facilitate payment transactions
• Other third parties with the customer's consent or as permitted by law

3. Data Security and Retention:

We take reasonable steps to protect personal information from unauthorized access, loss, misuse, or disclosure. We employ physical, technical, and administrative safeguards to ensure the security and confidentiality of personal information.

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law.

4. Access and Correction:

Customers have the right to access and correct their personal information held by us. If you wish to access or correct your personal information, please contact your local OzSpy franchise and make a formal written request. You will be required to prove your identity.

5. Marketing Communications:

We may send marketing communications to our customers about our products, services, or promotions. Customers have the option to opt out of receiving such communications at any time by following the unsubscribe instructions provided in the communication.

6. Contact Information:

For any privacy-related concerns, inquiries, access requests, or complaints, please contact your local OzSpy franchise:

7. Changes to the Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on our website, and the revised Privacy Policy will be effective immediately upon posting.

By using our products and services, you signify your acceptance of this Privacy Policy. It is recommended to review this policy periodically for any changes.