Privacy Policy

Purpose

OzSpy Security Solutions is committed to protecting the privacy and confidentiality of our customers, franchisees, and staff. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Our goal is to handle information responsibly while maintaining the flexibility required for efficient business operations.

Collection of Personal Information

Types of Information Collected

• Name, address, and contact details
• Email address and phone number
• Purchase and service details
• CCTV images and recordings captured by OzSpy systems (where applicable)

Payment Information

OzSpy Security Solutions does not collect or store credit card information. All payments made online or over the phone are processed securely through third-party payment gateways or EFT systems. Once payment is processed, no card data is retained by OzSpy or its franchisees.

How We Collect Information

• When you make an enquiry, request a quote, or purchase products or services
• When you visit our website or interact with online forms and systems
• When you contact us via phone, email, or social media
• Through franchisee interactions or support requests

Why We Collect Information

• To process orders, bookings, and service requests
• To provide customer support and respond to enquiries
• To improve products, services, and communications
• To send updates, offers, or promotions (where permitted)
• To comply with legal and regulatory obligations

Use and Disclosure of Personal Information

• Personal information is used only for the purposes stated above or where otherwise permitted by law.
• We may share personal information with:
  • Employees, franchisees, contractors, or service providers who assist in service delivery;
  • Third-party payment or logistics providers (for order processing);
  • Regulatory or law enforcement authorities if required by law; and
  • Other third parties with your consent or as permitted by the APPs.
• We do not sell or rent personal information to third parties.

Advertising and Analytics Data

OzSpy may share limited customer information, such as email addresses or phone numbers, with trusted advertising platforms including Google for the purposes of delivering personalised (“Customer Match”) advertising, measuring marketing performance, and improving promotional relevance.

All shared information is handled securely and, where possible, is encrypted or anonymised before transmission. OzSpy does not sell personal information to any organisation.

Individuals can manage or opt out of personalised advertising through their Google account ad settings: Google Ad Settings.

All advertising data use complies with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and relevant platform policies including Google’s Customer Match and Data Processing Terms.

Data Security and Retention

We take reasonable steps to safeguard personal information against unauthorised access, misuse, loss, or disclosure. Information is stored securely in electronic and physical formats, with access limited to authorised personnel only.

As OzSpy does not store credit card information, no financial data is retained after a payment is processed. Personal information is otherwise retained only for as long as necessary to fulfil its purpose or meet legal requirements. When no longer required, it is securely destroyed or de-identified.

Access and Correction

You may request access to, or correction of, your personal information by contacting your local OzSpy franchise or our head office. Proof of identity will be required to ensure confidentiality. Requests will be handled promptly and in accordance with the Australian Privacy Principles.

Marketing Communications

We may occasionally send marketing emails or offers about products and services we believe may be of interest. You can opt out at any time by using the unsubscribe link provided or contacting us directly. Opting out will not affect your ability to receive essential service or warranty communications.

Privacy and CCTV Footage

CCTV systems used by OzSpy or installed for customers may collect visual or audio data. OzSpy does not access customer's CCTV systems unless directly requested by customer for support purposes, and is not stored or given to any thrid party. Footage from CCTV systems in OzSpy premises is used solely for security, training, and service purposes and is handled in accordance with the APPs and any applicable state laws. Access to CCTV data is restricted and provided only where lawful and appropriate.

Contact Details

For privacy-related enquiries, corrections, or complaints, please contact your local OzSpy franchise.

Changes to This Policy

This Privacy Policy may be updated periodically to reflect operational or legislative changes. Any updates will be posted on our website and take effect immediately upon publication. By continuing to use OzSpy products or services, you accept the current version of this policy.

Summary

OzSpy Security Solutions respects your privacy and handles personal information responsibly and lawfully. We collect only what is necessary, protect it appropriately, and never store credit card information. All personal data is managed in accordance with the Australian Privacy Principles.